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How do I combine a bot welcome message with Resolution Bot?

  • 5 April 2022
  • 1 reply
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Hi! I would like the bot to send a welcome message as soon as the user starts a new conversation. However, I would like the user to type in his question afterwards (triggering the resolution bot keywords), instead of having to respond through the selection of buttons.

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Best answer by Aparna 7 April 2022, 17:38

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Hey @danieli​ ! You can send a chat/post message and when a customer sends a reply you can trigger the resolution bot. Here is an article on that. Would this work for you?

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