Answered

Can the Intercom API be used to show real-time customer support metrics?

  • 5 April 2022
  • 1 reply
  • 18 views
U

Hi do you have open API or modules like what Drift has that can show real-time customer support metrics? https://www.rippling.com/support-status 

icon

Best answer by Aparna 7 April 2022, 17:45

View original

1 reply

A

Hey @user1722​ ! We have a real-time dashboard to monitor the volume across teams, and measures productivity, allowing managers to make better real-time management decisions. Here is an article on that. It is available for customers on a premium plan.

Reply


Terms & ConditionsCookie settings