Answered

iOS SDK, after first notification, subsequent messages do not trigger the `IntercomUnreadConversationCountDidChangeNotification` or update the unread conversations count.

  • 25 April 2022
  • 3 replies
  • 132 views
U

We need to show users that there are additional unread responses - how is this done?

Seems the Android SDK behaviour differs and every new message is displayed as it comes in.

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Best answer by Lisa B11 29 April 2022, 16:26

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3 replies

L

Hey @user1829​ 👋

 

Would you mind sending us a message through the Messenger and a Support Engineer can take a look into this for you 🙌

L

Hi @Lisa B11 

I met the similar issue that when there is an new message,  seems the `IntercomUnreadConversationCountDidChangeNotification` is not triggered in short time, and an weird behiviour in Intercom dislog is there are two unread messages be hightlighed with red dot, but the summay page only display 1 unread message. Only after I close and rerun the app, then the correct unread messges count is synced:

 


 

 

H

Hi there! I’m facing the same issue with this listener. Is there any update for it?

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