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I need to undo the changes made by an specific people import, how can I?

  • 25 April 2022
  • 3 replies
  • 94 views
U

Someone made an import that created wrong and fake users (User ID wrong for the user email) so I need to undo it but can't find a way to.

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Best answer by Aparna 5 May 2022, 17:42

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3 replies

A

Hey @user852​! Did you make an import using a CSV file? If yes, then while making an import a tag would have been added to the lead profile automatically, you can list the lead using the tag and then archive https://d.pr/0KbNyM/p>

U

Hi, so that didn't work for me because not every user on the import was wrong and also I didn't want to soft-delete them (archive), I wanted to delete them completely because they were duplicated and their info was wrong.

 

What I was adviced to do by your support team, was to create a segment including all the wrong users (I had to check one by one which ones were wrong) and then delete all the users on that segment using the API.

A

@user852​ ! I get you. Then definitely creating a segment and then using the API to delete all users in the segment as suggested by the Support team is the best option.

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