Hello,
Using v2.4 of the API. We have a webhook on 'conversation.admin.closed', that return a conversation-ish object. Some fields from the documentation are not there (like 'contacts' or 'source') and we have extra fields (like an 'assignee' object).
This documentation seems to says that it's a "Conversation data", but what we get do not match the conversation model.
Is this realy a conversation model or something else ? Where can I find the documentation for this ?
Example of data we get :
"data": {
"type": "notification_event_data",
"item": {
"type": "conversation",
"id": "xxxxxxxxx",
"created_at": 1651678878,
"updated_at": 1651678890,
"user": {
"type": "user",
"id": "xxxxxx",
"user_id": "xxxxxxx",
"name": "xxxxx",
"email": "xxxxxx",
"do_not_track": null
},
"assignee": {
"type": "admin",
"id": "xxxx",
"name": "xxxx",
"email": "xxxxx"
},
"admin_assignee_id": null,
"team_assignee_id": xxxx,
"conversation_message": {
"type": "conversation_message",
"id": "xxxxx",
"url": "xxxxxxx",
"subject": "",
"body": "<p>conv 4</p>",
"author": {
"type": "user",
"id": "xxxxxx"
},
"attachments": []
},
"conversation_parts": {
"type": "conversation_part.list",
"conversation_parts": [
{
"type": "conversation_part",
"id": "xxxxxxx",
"part_type": "close",
"body": null,
"created_at": 1651678890,
"updated_at": 1651678890,
"notified_at": 1651678890,
"assigned_to": null,
"author": {
"type": "admin",
"id": "xxxxxx",
"name": "Équipe technique"
},
"attachments": [],
"external_id": null
}
],
"total_count": 1
},
"conversation_rating": {},
"open": false,
"state": "closed",
"snoozed_until": null,
"read": true,
"metadata": {},
"tags": {
"type": "tag.list",
"tags": []
},
"tags_added": {
"type": "tag.list",
"tags": []
},
"custom_attributes": {},
"links": {
"conversation_web": "xxxxxx"
}
}
}
Thanks !
Best answer by Diana Tripac
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