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I need to know how to resend a message when the user does not respond

  • 9 May 2022
  • 1 reply
  • 62 views
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I need to know if there is a functionality where, after a while, a message can be forwarded to the client and if he does not respond, close the conversation.As shown in the picture. Thanks

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Best answer by Aparna 12 May 2022, 18:53

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A

Hey @kevin r11​ ! When a customer doesn't send a reply the conversation will be auto closed if you have enabled the option on your bot settings page. Here is an article on that. At the moment it is not possible to resend the message automatically if there isn't a reply from the customer.

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