Answered

I would like to delete a Conversation after a certain date

  • 11 May 2022
  • 1 reply
  • 426 views
E

Hello,

 

My company uses Intercom and one of our clients would like us to delete users' conversations that are older than a month.

However, I have not found any solution to do that, neither on the Dashboard, nor in the API.

 

Is it even possible ?

 

Best regards,

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Best answer by Brent 16 May 2022, 06:54

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Brent
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Hey @elliott​ 

I'm not sure this is possible in the interface - not sure about the API.

We do a manual cleanup of leads and customers that come through on a different email address from what they have against their user record, but even then it is a soft delete - if the user responds, their record and conversations return.

Might be worth adding to the feature request group here on the forums if no one else responds with a way to do it.

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