Best answer by Aparna
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Hi there - One of our custom bot options is to be transferred to our sister company. When this option is selected, is there any way to either transfer the chat to another Intercom account or have an automated email sent?
Hi there - One of our custom bot options is to be transferred to our sister company. When this option is selected, is there any way to either transfer the chat to another Intercom account or have an automated email sent?
- Employee
- 328 replies
-
23 May 2022
- Answer
Hey @aurélie​ ! You can assign the conversation to a team or teammate within the same workspace. At the moment it is not possible to assign the conversation to a different workspace altogether.
OK, thank you :)
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