I have configured intercom webhook for user.created, user.replied and admin.replied. Now when i reply to a conversation i only receive one hit for webhook which is working fine. But when i reply from intercom parrot as a customer, i am receiving 2 different hits with same payload for user.replied with a difference of few mili-seconds.
I am attaching screenshots of both payloads with time received and of the topics selected for webhook
Best answer by Magnus
View originalHey @user1784 🙌
Would you mind sending us a message through the Messenger with these details so that a support engineer can look into this for you please? 🙌
Hey @user1784 👋
It's a bit difficult to see, as I can't see the whole request body - specifically which webhook topic each payload belongs to 🤔
In general, if you subscribe to multiple webhook topics that trigger at the same time, you would get one payload per topic. In this case, it's hard to say if it's possible that your replies are creating both a new conversation and a reply to an existing one.
If you're still seeing these webhooks being sent at once, could you submit:
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