Best answer by Aparna
View originalIs it possible to open the Articles Help Center through the Javascript API? I see there are mobile options (ex: https://developers.intercom.com/installing-intercom/docs/react-native-help-center) but can't find any documentation for a web option.
Hi @aparna , I do not want to trigger an article. Instead, I want to open the help center and allow the user to search for articles. I want to be able to have the same functionality as:
Intercom.displayHelpCenter()
as seen in the React Native docs (https://developers.intercom.com/installing-intercom/docs/react-native-help-center
Thanks @aparna ! Do you know why there is not a web option? Seems strange to offer for mobile and not web. Is this something Intercom is considering adding in the future?
@morganne! Not too sure about the reasons behind it. The product team reviews all feature requests we get and we spend a lot of time researching and working on new features, but at the moment I don't have any details on if/when this will be released, as we don't have a public roadmap. Whenever we do release new features, we'll announce them on the Product Changes page, so I'd recommend keeping an eye there.
Yes it is possible. It's just not documented.
Intercom('showSpace', 'help')
Found it using
console.log(Intercom.toString())
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