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Hi, there I have just added intercom to my react native app and when i launch it in my device the color of most of the text including header text is black instead of being white.

S

the style of launcher works fine in website but it looks different in the mobile app. Is their some specific reason behind this? Can we make both look same?

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Best answer by Aparna 3 June 2022, 16:29

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8 replies

A

Hey @shailesh​ ! Are you using the default launcher or have you customised it on your end?

S

yes @aparna​ , I am using custom launcher as mention here.

 

S

also the default launcher has the color black instead of white

A

Can you please check the colour you have opted for in the Messenger settings?

S

well its blue. and does changing the color changes the header text color too?

 

A

@shailesh​ ! On digging further on this issue I found that we've recently opened an issue for inconsistencies with color schemes in the Messenger on mobile / web, it's something our Product Team is reviewing.

U

+1 on this. It's a horrible user experience to see nearly black on black when opening a new support case. We reported this issue months ago without any change since then. I hope it can be prioritized and fixed very soon.

P

Is there any update on this ? We're currently facing the same issue and it's a huge downside for our users experience

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