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Auto message before closing the unresponsive chat

  • 29 May 2022
  • 1 reply
  • 63 views

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I need to set up an auto message that will be sent in the snoozed conversation if the customer is not responsive for X time before closing the chat.

With automation, I can set up auto-close, but not sent an additional message to make user know that the case closed due to the inactivity on their part

 

Please, let me know your ideas, Intercom community

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Best answer by Lisa B11 31 May 2022, 12:18

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Hey @denis t​ 👋

 

Currently, there is no way to send a message with a rule set to auto close conversations. Great shout for a feature request over @Product Wishlist​ 🙌

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