Getting: "message": "User Not Found" when trying to merge two contacts that exists in the workspace.

Hello,

I am trying to merge contacts leads into users as follow:

curl --location --request POST 'https://api.intercom.io/contacts/merge#39; \

--header 'Authorization: Bearer toto=' \

--header 'Content-Type: application/json' \

--header 'Accept: application/json' \

--data-raw '{

  "from": "623f6320f06ce936269f7bd9",

  "to": "6189c5687f416a8308a57a23"

}'

When I try and query for them individually like this:

curl --location --request GET 'https://api.intercom.io/contacts/623f6320f06ce936269f7bd9#39; \

--header 'Authorization: Bearer toto=' \

--header 'Content-Type: application/json' \

--header 'Accept: application/json'

The API returns the contact (lead or user) that I want to merge.

Also, same result when going through the platform:

https://app.intercom.com/a/apps/glsleifc/users/623f6320f06ce936269f7bd9/all-conversations/p>

I get the proper profile with associated conversation.

Yet, when I want to merge those contacts, every time the API is returning the exact same error:

"errors": [

{

"code": "not_found",

"message": "User Not Found"

}

]

Example of request IDs: 0005jfdjun8hdl9s8i7g | 0005clbhq0fgr6eviumg

We only have one workspace so I'm almost sure it's not the root cause of the problem.

Can someone help me figure out why the mergers are not happening?

Thanks a lot in advance!