Best answer by Gavin
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I turned the suggest help articles on - the articles aren't being automatically sent to the customers trying to connect with us
I turned the suggest help articles on - the articles aren't being automatically sent to the customers trying to connect with us
+1
👋From the way I understand it, the articles have to be related to the ticket in some fashion. You can also send them manually through the inbox or embed them into the messenger.
Are the customers connecting about topics related to the articles?
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