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Adding a close icon to chat messenger

  • 30 June 2022
  • 4 replies
  • 426 views

Can I add a close button ( X ) to the top right of the chat messenger when open? I would like the users to be able to close the chat by clicking on it too.

 

Best

Jai

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Best answer by Gavin 1 July 2022, 05:01

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I see that a close button (x) is already available in the messenger which is hidden currently (display: none). Is there a way to enable it?

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👋 Hey Jai!

 

I'm not too sure I understand the question here as the built-in messenger close icon should work properly.

 

Would it be possible for you to share a screenshot of this? 📺

In the below screenshot, see the close icon on the messenger (circled). I see it exists in the dom and hidden with a "display: none". Is there a way to enable it. We would like to show the close icon on the messenger header.

 

Screen Shot 2022-07-01 at 8.21.54 AM

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I see now, thanks.

 

I'm not sure there is a way to enable this natively through Intercom within the messenger settings.

 

From my own experience, I've only seen this used once and that's when a customer receives a notification but they do not have permission to view the launcher.

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