Best answer by Daniel M15
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How to send a message through the api to receive a reply from the robot
How to send a message through the api to receive a reply from the robot
Userlevel 2
- Employee
- 240 replies
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6 July 2022
- Answer
Hey @xiao! Daniel from Customer Support Engineering here 🔧
If you are trying to configure Operator to send a reply to a message initiated through the API, this will not work as it is an admin-initiated conversation. Only conversations that are triggered by leads and users are eligible to receive a bot reply 😁
Hope this helps 🙌
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