Our team will use the Notes function to add details to some conversations. For example, they'll add a link to a Shortcut ticket if they escalated the issue to another team. We would like to quickly identify/surface these notes for quick action when following up.
Best answer by Daniel M15
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Hey @kathryn b! Daniel from Customer Support Engineering here 🔧
At the moment, we don't offer a functionality like this for notes. However, I can totally see why this would be useful - and I could see myself using this too! 😃 I know how easy it is for those notes to get buried!
If this is something that you'd like to see implemented in the future, make sure to drop it in our Product Wishlist Group 😊 And remember to keep your eyes on our Built For You page to stay up to date with all of our latest product announcements and updates 👀
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