Best answer by Evan P
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Hey @carolina d, 👋 thanks for reaching out! I'm one of the Support Engineers here @ Intercom! 👍
It wouldn't be possible to have these existing conversations then be handled by a bot within Intercom. They would need to reach out & start a new conversation in order for the bot to be involved again. I hope this clarifies. If you'd like I can submit this as a feature request to the product team so that we can potentially see this in the future. 🙌
Yes please 
would be awesome to have this feature in the future
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