Answered

Count of Conversations with a tag + Zapier Use

  • 13 July 2022
  • 1 reply
  • 16 views
Z
Badge +1
  • Zak
  • Active User
  • 37 replies

Hi there! I'm a noob when it comes to API stuff, so just still trying to figure it all out.

I'm attempting to setup a Zapier hook to pull a total number of conversations with a particular tag on them. Wondering if this is possible?

 

I can see by this https://developers.intercom.com/intercom-api-reference/reference/conversation-counts I'm able to get the total count of conversations, but it doesn't specify if I'm able to also add a filter by tag.

 

For some context that may or not be helpful, for customers that are affected by a bug we'll assign them the relevant bug tag. We can filter by this in reports, but if I can do it as an API call then I can get it into our Notion page which would be super handy.

 

Finally, (and very optionally since it's probably not that related to Intercom lol) any basic advice on how I could implement an API call into Zapier? I tried to set one up and got a bit befuddled when it wanted tokens and auth stuff that I wasn't very familiar with.

Perhaps just some advice on what I need authentication wise to make API calls would be handy! 🙂

 

 

Edit: I've since figured out how to send the request, but its returning data at 0.

 

I've made a POST request to https://api.intercom.io/conversations/searchand my code is:

 

{
 
"query": {
 
"field": "tag_ids",
 
"operator": "~",
 
"value": "AC-379"
 
}
 
}

 

 

The value is definitely a tag that exists with open conversations, and I've tried to change the operator to a few different things but all it's returning is:

 

type
conversation.list
pages
type
pages
page
1
per_page
150
total_pages
0
total_count
0
conversations

In summary I'm trying to get the totalcount of conversations that contain tag AC379

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Best answer by Zak 13 July 2022, 15:15

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Z
Badge +1

I've since figured out the issue, and it's kind of annoying.

 

I cannot search by the 'name' of the tag, I have to search by the ID of the tag, information I cannot actually get unless I first do an API call.

 

This works:

 

{
"query": {
"field": "tag_ids",
"operator": "IN",
"value": ["5537509"]
}
}

The value in this case translates to a tag called 'Username Change', which I only found the value of by doing another general search into conversations.

 

I've been using this page https://developers.intercom.com/intercom-api-reference/reference/search-for-conversationsas a reference point, and notice that in one of the examples on the right it shows 'tags' as a variable that's useable, but it's actually not.

 

image.png 

Can this please be updated in some way so that I can actually filter via the tag, or at the very least have it possible to view what the ID of each tag is easily?

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