Answered

How to close the conversation without alerting the customer?

  • 14 July 2022
  • 1 reply
  • 651 views
A

I would like to know who can close a conversation without telling the customer that the conversation was close?

I don't want any alert - not by email/chat.

 

Thank you

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Best answer by Magnus 15 July 2022, 23:43

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M

Hey @adi m​ , Magnus from Intercom here!

 

Intercom doesn't send any notifications to end-users when a conversation is closed, unless you send a message when closing.

 

We do send a notification if you're using the Customer Satisfaction Task Bot, which is sent after a conversation is closed. You can read more about this Task Bot here 👈 

 

Do note that even with this Task Bot turned on, the bot will not always request a rating. You can see which criteria need to be met for the Bot to be sent in this part of the same article. I hope this helps!

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