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Custom launcher not visible on the page


We're using the custom launcher on our website and it seems that randomly the script will eat clicks to the component and not launch the messenger. Is there any debugging suggestions for how this might happen?

 

We've debugged using dev tools and clicking on the element with no console errors or anything else that might signal why it's just eating the clicks and not popping up the messenger. We don't have any click handlers and only pass in the class so we're not sure what else we could do to fix this problem.

 

 

> custom_launcher_selector:'#my_custom_link'

 

Has this ever been reported before?Screen Shot 2022-07-14 at 12.20.50 AMScreen Shot 2022-07-14 at 12.21.06 AM (2)Screen Shot 2022-07-14 at 12.23.42 AM

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Best answer by Aparna 21 July 2022, 11:37

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Hey @josh d13​ ! Can you please send me the URL of your website where you have installed the Messenger and iff it is behind a login screen can you also send test user credential to login? Thank you

 

https://almanac.io//p>

 

Test credentials: josh.debner+intercomsupport@gmail.com

Password: K9yjdP*K8!W2p9oEL@H!qMFN

 

This isn't 100% repro it's sporadic so if it doesn't repro we're looking for tips and help on how we can debug when it happens.

@josh d13​ ! As you pointed out I couldn't reproduce the issue https://d.pr/i/aw3XYF. In fact tried multiple browser https://d.pr/i/JodYfU. Can you check if there are any browser extension and if so can you remove them and see how it works? Sometimes it could be a simple caching issue.

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