Is there a way that all unassigned messages automatically route to a specific team. To be more precise automatically assigns to a team member in a team, rather than sitting in the unassigned inbox?
Best answer by Jana
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Userlevel 1
+1
You can use Inbox Rules for that! You can have a rule that assigns the item to a team. Then the team should be set to either Round Robin or Balanced Assignment to make sure the team members get an equal share of inbound.
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