Currently, I have a bot that launches from a button. We've decided that the bot would actually be better suited as a from a new conversation bot. How can I switch the bot to from a new conversation?
If I go to copy the bot it only gives me the options of from a button and from another bot. Is this supposed to happen? Just hoping to avoid rebuilding the boat from scratch as that would take quite some time.
Thanks in advance!
Best answer by Aparna
View originalHey @user1365 ! You can only duplicate a button bot as another button bot, whereas with inbound and outbound you can change the type of bot when you duplicate. It's because inbound and outbound bots have constraints about their first messages (in an inbound bot it can only be a line of text) whereas a button bot can start with apps, attribute collection and all sorts before showing reply buttons.
Got it - Thanks for the clarification Aparna! Looks like I'll be redoing them, which is fine! Just wanted to be sure before I started!
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