We have multiple workspaces and team members who work in both. We are also using the Balanced assignment, so if they are active they are expected to work incoming conversations. However, I noticed when setting them up in an additional workplace, if they are active in one, they are also active in another.
How do I make it so they are active in one but away in the other? It's disrupting our workflow and is causing additional work 😞
Thank you!
Best answer by Daniel M15
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Hey @seanalee! Daniel from Customer Support Engineering here 🔧
At the moment, it's not possible to set the "away" status for a teammate to be different across multiple workspaces. If this is something that you'd like to see implemented in the future, make sure to drop it in our Product Wishlist Group 😊 And remember to keep your eyes on our Built For You page to stay up to date with all of our latest product announcements and updates 👀
For now, I would recommend adding these members to a specific role with custom office hours (in both workspaces) that reflect their working hours for the respective workspace. You can set this up under Settings > General > Teams & Roles.
Hope this helps! 🙌
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