We use Intercom in one of our apps to allow users to contact our Operations team. We currently have an issue where users open multiple conversations with the Operations team and the Operations team then need to try and follow multiple threads in order to resolve issues. This adds extra work for the operations team and delays the resolution of issues.
Is there a way of limiting the number of conversations a single user can have open at one time to one?
Best answer by Daniel M15
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Hey @james k12! Daniel from Customer Support Engineering here 🔧
Go to your Messenger settings > Set your controls > Control your inbound conversation volume. There, you'll be able to prevent visitors from opening multiple conversations (note: you'll have to set this option for logged in Users separately!) 👇
Hope this helps 😁
I believe this only works for web based conversations. We are still getting multiple conversations coming through our mobile apps. 😞
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