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Is there any way we can work around the limitations that the article has? We have some pretty long articles, with several sections, and we can't manage them with such restricted tools.
Maybe there's a way we can make it work?
Best answer by Kevin Bendixen
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Without knowing what you want to achieve, it's really hard to answer this. What exactly is limiting you? Why are your articles so long? Did you consider splitting them in smaller articles to make them more specific to certain actions or questions from the customer?
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Kevin, you're right, I'm sorry. Here's what we're struggling with: we can't include any HTML element into our articles to make them more interactive, such as collapsible boxes, zoomable pictures (not to mention we can't redimension them), include a content table, put sticky titles, set a shadow for our pictures to make them prettier, highlight segments as notes, cards, boxes of information, from a long etc. Some of our articles, for example our glossaries are long lists of terms, it wouldn't make much sense to make them apart.
We're just migrating to Intercom articles and we feel we've lost a lot of features.
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@lucía All good, my response sounded rougher than I intended.
You are right, most of the "limitations" don't have a workaround yet, others such as table of content are already reported in the @Product Wishlist (I think), you could add the rest there as well.
But I do have some tips:
or
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I agree that articles could do with some feature upgrades! We are dealing with some of those issues you mentioned as well.
For now, we are creating our table of contents manually, which can be really annoying in long articles.
Additionally, when we have glossaries, we put a tip at the top to encourage readers to use CTRL + F to find specific terms in an article.
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Thank you, both. We'll see how we can workaround for now.
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