Best answer by Racheal
View originalIn the new inbox, what do the icons mean in the circles by the user's name? The question mark specifically.
Hey @user1386​ Racheal from the Support Engineer team here 👋
Â
The icons represent the first letter of your user's name. A "-" appears when a lead without a name writes in, the arrow means that a teammate, or operator was the last to reply, and lastly the "?" represents when a user with no name writes in.
Reply
Join the Intercom Community 🎉
Already have an account? Login
Login to the community
No account yet? Create an account
Intercom Customers and Employees
Log in with SSOor
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.