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Is there a way to allow users to minimize the chat window?

  • 1 August 2022
  • 1 reply
  • 163 views

When our customers are live chatting with us, they are not able to interact with our software correctly. If they need to click on a feature/option that is hidden behind the chat window, they must close out of the chat completely, interact with our software, then come back into the chat. This is a clunky experience for the user. Especially when we are asking them to interact with the software as part of the live chat.

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Best answer by Oseas 1 August 2022, 16:47

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Hey @user1390​ ! Oséas here from the Support Specialist team 🕵️

 

At the moment, there is no way to expand/compress the Messenger frame. But I can definitely see your point, this would be indeed a great feature. I will pass this along as a feature request for you, so our Product Team is aware you'd like to see this in the future. Thank your for the suggestion and for sharing your user case 🙏

 

As a note when we release new features we'll announce it on our Product Changes page 💡

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