Answered

How to set reply time as "We’ll reply as soon as we can"

  • 3 August 2022
  • 1 reply
  • 39 views
U

So a few minutes is too short, an hour is too long, and dynamic could set false expectations.

 

Is there a way to set it so it always says (preferably only during office hours) "We’ll reply as soon as we can"

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Best answer by Gavin 3 August 2022, 19:28

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Hi there,

 

This currently isn't an option. If you choose dynamic reply time and have had less than 5 conversations in the last week, it will display "we'll reply as soon as we can".

 

This article also provides information about the topic quite well:

https://www.intercom.com/help/en/articles/732436-let-your-users-know-when-to-expect-a-response/p>

 

This would definitely be one for @Product Wishlist​ .

 

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