Answered

I'm new to intercom. Is there a concept of "stock" or "canned" messages that I can enter so that my team members can simply select the one that applies.

  • 10 August 2022
  • 2 replies
  • 375 views
U

I'm not looking for a way to share a full article just simply for whomever is monitoring intercom to pick the right statement that applies to gather more information from the prospect or customer. I want to crawl, walk, run so not yet to the point of bots.

icon

Best answer by Racheal 11 August 2022, 20:06

View original

2 replies

Racheal
Userlevel 4
Badge +5

Hey @user2413​ Racheal from the Support Engineer team here 👋

 

It sounds like you are looking for Macros! Macros enable you to respond to customers with saved content and/or actions within the workspace.

 

Actions you can perform with Macros include, but are not limited to:

  • Assigning conversations to a team or teammate.
  • Closing conversations
  • Snoozing conversations
  • Tagging conversations
  • Updating conversation data attributes
  • Marking conversation priority.

You can read more about Macros here.

U

Exactly what I needed. Thank you for the tip!

Reply


Terms & ConditionsCookie settings