How do we set up the custom bots to display a message that we will be back on the next business day once a customer contacts us after our business hours. Because right-now this is what it shows.
Best answer by Racheal
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How can we notify our customers it is after office hours?
Userlevel 4
+5
- Customer Support Engineer
- 512 replies
-
16 August 2022
- Answer
Hey @user2421​ Racheal from the Support Engineer team here 👋🏼
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You can let your users know when your team will be back online with Task Bot! You will first need to set your office hours in your Messenger Settings:
Next turn on Share your typical reply time setting under Task Bot settings (for Leads and Users). Then if your user reaches out after your specified hours they will receive a reply like so:
They will also see a message in your Messenger home screen:
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