Hey guys. I'm looking for a better way to interact with our customers through more compatible communication, according to the type of channel I'm talking to them.
We have many macros already made in our tool, but they don't work well depending on the channel type. They usually work better for conversations made in the Intercom's chat integrated with our platform, but when it happens through whatsapp or email, it's not so good anymore.
It doesn't look good because the macro formatting is not customized and suitable with the channel type communication. In Whatsapp for example, text settings are lost after sending.
Has anyone already organized the macros in a more personalized and strategic way that can give me some suggestions?
Best answer by Aparna
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