I had drafted an email in the editor and saved it every time I made changes. I switch to edit in HTML and all my content was lost except the subject. How do I retrieve my content ?
Best answer by Racheal
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Userlevel 4
+5
- Customer Support Engineer
- 512 replies
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23 August 2022
- Answer
Hey @shruti​ Racheal from the support engineer team here 👋🏼
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When you switch to HTML editor all of your content overrides, we do prompt a warning modal before you switch over:
I'm afraid there is not a way to retrieve that content once the switch happens.
Would be great if Intercom could carry forward the content in the HTML editor like HubSpot/ Wix editors or have a way to retrieve the content somehow.
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