In our case, we have an attribute called "preferred_language" and a team inbox called "Repair Inbox".
If a conversation would end up in the Repair Inbox and if the preferred_language of the customer would be "EN", then I would like to add a note or subject to the conversation saying "English Customer".
Would be great if anyone could help me out or let me know if this is possible :)
Thanks!
Best answer by Zak
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