Answered

The redirect experience in help centre articles when an article is not available in a selected language seems broken.

  • 26 August 2022
  • 1 reply
  • 37 views
E

We've got a help centre localised in a number of languages. However, not all articles will be available in all languages from the get go, which means some articles will only be available in English whilst they're being translated. If you select an article in the help centre, select another language that the article is not available in, we get a very bland page with the message 'You are being redirected', without any actual redirections ever happening. Are we missing any settings for this?

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Best answer by Racheal 30 August 2022, 20:05

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Racheal
Userlevel 4
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Hey @edward d12​ Racheal from the Support Engineer team here 👋

 

This is likely an issue with your Help Center custom domain routing. If you access the Article using the default Intercom URL, are you being redirected as expected? If so- I would suggest taking a look into your custom domain settings within your provider. I do want to note, if the Article does not exist within Intercom you should expect to see a landing page that reads:

 

Oh no, this page does not exist. The page is no longer here, try searching for the answer or send us a message.

 

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