When a visitor click on the Messenger launcher, I would like to see the Messenger directly and not the conversation. How can I do that ? Thank you for your help !
Userlevel 4
+5
- Customer Support Engineer
- 512 replies
-
9 September 2022
Hey @léa Racheal from the support engineer team here 👋
If I'm understanding correctly you want the Messenger to open up to the Messenger home screen and not your Custom Bot, is that correct? The Messenger will only open up to the Custom Bot message if the user clicks on the message notification rather than the launcher. For example this is clicking on the notification which opens up to the message:
Reply
Join the Intercom Community 🎉
Already have an account? Login
Login to the community
No account yet? Create an account
Intercom Customers and Employees
Log in with SSOor
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.