More specifically, I wanted the percentage session where people had an issue and self served their fix vs the percentage of session where people requested human support.
I am currently building in a dashboard for internal use in the company and wanted to pull the data of the flow chart / sankey diagram of the support report, however as there is no api endpoint for reporting I can't do this. I was wondering if there was any way to realize this?
Below you can find the data I want to attain via an API get call.
https://www.intercom.com/help/en/articles/5652381-the-support-report
I really hope someone can assist me with this. Thanks in advance!
