I have 2 separate workspaces but I don't need 2 anymore - I want to merge them both together so I can have everything all together.
Best answer by Shauna
View originalI have 2 separate workspaces but I don't need 2 anymore - I want to merge them both together so I can have everything all together.
Best answer by Shauna
View originalWe don't offer specific migration options from one app to another, so you would have to use one of the export/import methods listed below to obtain the data from your Intercom workspace.
CSV Export - export user / company data
CSV Import - import user data
API - read / create any user / company data
Events API - read / create event data
Conversation data can be exported from one workspace using the Conversations API ,or as a CSV using the Reports section of the UI, however, there isn't a way to import a conversation and all its related data into a new workspace.
Note: Some data, such as one-off, ongoing messages and assignment rules, cannot be extracted out via these methods, and will require manual re-creation.
You can get a features within Intercom called ‘Multi-brand’ Help Centre and ‘Multi-brand’ Messenger which gives you the capabilities to have more than 1 Help Centre and Messenger - you can tailor each to mach the specific brand that it’s for too 👌🏼
Here are 2 articles to check out on these 👇🏼
Multi-brand Messenger - https://www.intercom.com/help/en/articles/3946163-configure-your-messenger-to-support-multiple-brand-styles
Multi-brand Help Center - https://www.intercom.com/help/en/articles/8170953-create-and-manage-multiple-help-centers
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