In this article, it says the button will disappear for new conversations. I would like the customer to be advised that he must wait and his position in the queue is X
When my team has all conversation assignments full, I would like new conversations to have a queue count and not for the button to disappear. It's possible?
Userlevel 3
+4
- Community Manager
- 159 replies
-
16 September 2022
Hey 👋🏼 Shauna here! There isn't a way to set up a 'notice' or 'message' to share with customers that volumes are high and they're in a queue.
This would be a feature request! I will share this feedback with the Product team for you 🚀 Be sure to keep an eye on our Product Changes page for updates on current features or announcements on new products 👉🏼 https://www.intercom.com/changes/en/p>
This would be helpful for us as well!
Is the message option for such a queue message in Intercom’s product roadmap? (:
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