There's a user whos not seeing the tour from the series they are in. on the stats, it says user has entered the series and has received the tour minutes ago.
Best answer by Racheal
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Userlevel 4
+5
- Customer Support Engineer
- 512 replies
-
23 September 2022
- Answer
Hey @ima Racheal from the support engineer team here 👋
Can I ask how you know the user has not seen the Tour? Is this a test user that you are using? Could you check if there are any issues within your Product Tour stats?
More on troubleshooting your Product Tour issues here:
https://www.intercom.com/help/en/articles/2901130-track-and-resolve-your-product-tour-s-issues/p>
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