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Why are my Product Tours showing multiple times?

  • 21 September 2022
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Product Tours are showing multiple times even though I have set them to 'Only once'. The users are starting to complain.

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Best answer by Racheal 23 September 2022, 18:06

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Hey @unmukt​ Racheal from the Support Engineer team here 👋

 

I'm wondering if something is off with your installation here, are your users being recognized as users or visitors? There is a couple other things we can check here too. A user can see a Product Tour more than once if your team is using event triggers, or date triggers, utilizing the share your tour everywhere link, or the JavaScript startTour method. You'll also want to look into your Frequency and Scheduling tab:

Screen Shot 2022-09-08 at 11.06.27Other than that, Product Tours are designed to only show once per user session, so I would suggest looking into your installation and making sure each user is in fact being recognized as a user.

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