what is the difference between 'have viewed tour' and 'has completed tour'
also, is it possible that someone who has completed a tour has also encountered failure with a tour step
Best answer by Oseas
View original
what do each of these rules mean after receiving the tour? especially 'have viewed tour'
- Employee
- 102 replies
-
23 September 2022
- Answer
Hey @ima ! Oséas here from the Customer Support Specialist team 🕵️
"Has viewed the tour" means that the user have initiated the tour while "Has completed the tour" means that the user not only viewed it but also completed it by reaching the last step of the tour.
Regarding your other question, "Has encountered failure" means that the user has experienced issues while viewing the tour where some of the elements this tour points to weren't found on your website, so this user only saw part of your tour. Therefore, is not possible that someone who has experienced any failure has also completed the tour. You can find more details on tour failures in this article.
Reply
Join the Intercom Community 🎉
Already have an account? Login
Login to the community
No account yet? Create an account
Intercom Customers and Employees
Log in with SSOor
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.