Question

My mobile push is not arriving to my Android device.

  • 23 September 2022
  • 1 reply
  • 32 views
R

Hi, i am sending a test push notification to my mobile phone. I did all the steps and the notification appears as sent at intercom ui but i never arrived to my mobile phone (android).

My app is build with react native and the device token is well capturetest-intercom

1 reply

Daniel M15
Userlevel 2

Hey @rodrigo c​! Daniel from Customer Support Engineering here 🔧 

 

Can you please confirm that:

  1. Notifications are not disabled for your app on your test device? On the device, go to Settings > Sound & Notification > App notifications. This may differ depending on the Android version.
  2. You have specified the correct Push Server API key?
  3. You have added your "google-services.json" file in the correct directory?

 

If you are still experiencing issues after checking these, please reach out to us via our Messenger. Thanks!

Daniel McGovern, Customer Support Engineer @ Intercom

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