How can i setup a report, showing me Inbound Chats by hour:09:00 - 10:00: 232 chats10:00 - 11:00: 124 chats11:00 - 12:00: 84 chats12:00 - 13:00: 972 chatsand so on...

Question

How can i report inbound chats by hours?

How can i setup a report, showing me

Inbound Chats by hour:

and so on...

Userlevel 2

Hey @michael h17! Daniel from Customer Support Engineering here 🔧

You can view the number of inbound chats by hour in the conversations overview chart, or a custom report!

In the customer support overview, you can have the charts show conversation x hours as the example below 👇

Screenshot on 2022-09-28 at 17-35-35

With custom reporting, you can filter and view your metrics using detailed filters, like so 👇

Screenshot on 2022-09-28 at 17-25-52 I hope this helps! 😃

Thanks, this answers my question :-)