I just need to show only one person, from a specific team.
Should I use RestAPI integration in order to create my own screen from scratch, Canvas Kit, or other solution?
I just need to show only one person, from a specific team.
Should I use RestAPI integration in order to create my own screen from scratch, Canvas Kit, or other solution?
Hey @user1934​ Racheal from the support engineer team here 👋
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Here, we only show teammates who were the first to reply to a new user conversation in the last week. If only one teammate met this criteria, we will show only one teammate. If more teammates match, we will show them up to a maximum of 3. You cannot select which 3 teammates or narrow it down to a specific team. If no teammates meet the criteria, we have fallback rules to ensure that it's never blank.
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A workaround to get a teammate to show up in the Messenger, send a test message as an end user and have that teammate be the first to reply to message.
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