Question

Can I filter a report by conversation data?

  • 28 September 2022
  • 2 replies
  • 18 views

Badge +1

Hi, We are using Conversation data a lot and I enjoy creating custom reports based on them. But I'm missing the possibility to filter the conversations based on the data. Let's say I want to list all the conversations that have a specific value in Conversation data in a specific time period. I was not able to find any way to do so.


2 replies

Userlevel 4
Badge +5

Hey @libor​ Racheal from the support engineer team here 👋

 

Would filtering a custom report by the conversation data value and time range, work for you here? You could click in to see the list of conversations with the specified value:Screen Shot 2022-10-03 at 7.25.28 PM 

Badge +1

Thank you @racheal​. That's what I was looking for. It isn't really intuitive, but it does the job 😁

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