Question

I'm trying to import an 8k+ leads list, but only ~3700 go thru. Anyone know how to fix this?

  • 29 September 2022
  • 3 replies
  • 18 views
Z
  • Zee
  • New Participant
  • 2 replies
  • The leads are all accurate
  • No error is shown, just that 3700 have been added

 

3 replies

Racheal
Userlevel 4
Badge +5

Hey @zee​ Racheal from the support engineer team here 👋

 

Is it possible that the import is updating already existing leads? If you do not use user_id for your leads and there is an existing lead with the same email address, we will update the lead instead of creating a new one.

Z

It is updating some existing leads, but at least half the list is new users that haven't been added to intercom.

 

If some users don't have user_id, they won't be added?

Z

50% of the list are non existent, but did not contain user_id.

 

Is this reason? Do i need to attach user_id to each import?

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