How to start a new conversation from ongoing chat with custom bot ?

Hey @belinda​! Oséas here from the Customer Support Specialist team 🕵️

At the moment, is not possible to restart a bot flow or return to previous paths. But I see how useful allowing users to restart bots and go back on paths would be since it's pretty common that some users misclick on buttons or simply change their minds after choosing a path. I will pass this along to our @Product Wishlist​ so our Product Team is aware you'd like to see this in the future.

However, a possible workaround would be using "Reusable Bots" to create some kind of loop and allow users to decide if they would like to start a path again. The settings would look like this 👇This article has more info on Reusable bots 👌