It would be great if we could create a ticket automatically without requiring the user to click a Reply button from a bot.
Use case:
We have a 'connect integration' button in our app that sends an Intercom event. We'd want to trigger an automated message to the user that we're working on it AND automatically create a ticket in that message.
Best answer by Paul M11
View originalHey @jordan s12 Paul here from Intercom Support!
It is not currently possible to trigger a Ticket in Series but I'd be happy to flag this as a feature request with the product team!
Thanks so much for flagging this with us and leaving your use case 🙏
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