Hi Intercom Team, our customers can operate with a chat bot before they ask us their first question. For the first response time however intercom is counting the time from the point in time the user first opens the chat. We would like to adjust it to the time the user asks the first question - so the first time the user is not interacting with the bot anymore. is that possible? 😊 And if yes how can we adjuts this in our steering board. Thank you for your help in advance! Kind regards
Best answer by Daniel M15
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